Procurement of a Citizen Access Portal, Integrated Revenues and Benefits E-Forms, a Content Management Software upgrade and the associated redesign of the council website
Report of the Resources Portfolio Holder and Service Director Performance and Innovation
Decision:
The Service Director Performance and Innovation submitted a report seeking approval for the procurement of the Jadu CXM Citizen Access Portal with Northgate Citizen Access integrated revenues and benefits e-forms, an upgrade to the Content Management Software and Jadu support for a redesign of the council’s website
Decisions taken
The portfolio holder gave approval for the procurement of
· the Jadu CXM Citizen Access Portal, upgraded Content Management Software and support for a website redesign via the Braintree Procurement Framework, under the exemptions to contract procedures contained within the Financial Regulations and Financial Procedure Rules on the grounds that exemptions are permitted to contract procedures “where a framework is available that necessitates the council not having to go out to tender, and the goods, works and services will still provide the council with best value for money.”
· the Northgate Citizen Access integrated revenues and benefits e-forms, under the exemptions to contract procedures contained within the Financial Regulations and Financial Procedure Rules on the grounds that exemptions may apply where “goods, works or services are of a specialist nature carried out by only one or a limited number of firms with no reasonably satisfactory alternatives available.”